Return Policy

What we can resolve

• Damaged on arrival. The patch seal was broken or the device clearly malfunctioned in original packaging.
• Wrong item shipped. You received a different SKU than the one on your order confirmation.
• Non-functional out of the box. The patch fails to power on following the printed instructions.
• Lost in transit. Carrier tracking shows no delivery after 14 business days from ship date.

What we can’t accept as a return

• Opened or used patches (hygiene exception under most consumer protection laws).
• Orders older than 60 days from the delivery date.
• Requests without an order number and matching email address.

How to start a request

• Email support. Send your order number, the email used at checkout, and one or two clear photos to support@ktrlpatch.com. We do not need the device returned.
• We confirm the case. Most cases are acknowledged within 1 business day with a unique RMA number.
• We resolve. For eligible cases we ship a free replacement at no extra shipping cost, or issue a full refund to the original payment method.
• Refund timing. Refunds appear on your statement within 5–10 business days of approval, depending on your bank.

Order changes & cancellations

You may cancel an order for a full refund before it ships — usually within 12 hours of placing it. Once a tracking number has been issued, the order is in the carrier’s network and we cannot recall it; please follow the steps above if there is an issue on arrival.

Shipping protection

Every order ships in a plain, unmarked outer mailer. The product box and inner packaging carry no adult-product imagery. If the package is visibly damaged on arrival, please photograph it before opening — this speeds up damage claims significantly.

Contact

Returns & support · support@ktrlpatch.com · 7 days a week.